![]() They may improve certain aspects of your operations, but it’s important to understand that BPM is much more holistic in its framework.Īt a very basic level, all companies hinge on the relationships between customers, employees, and shareholders. Activities such as slashing costs, automating functions, or improving workforce productivity aren’t necessarily examples of BPM. Therefore, business process management as a concept must relate to this overarching transfer of value between customer and company. All of those things may be necessary in order for a business to function, but they aren’t its core purpose.Ī business exists to provide something of value to a customer in return for another type of value. ![]() It makes sense to start at the beginning, so let’s examine the word “business.” Obviously, BPM exists to optimize the functions of a business, but what are those, exactly? A business doesn’t exist to make people money, employ people, or develop specific production methods.
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